We Provide the client with the best IT consulting and staffing solutions, we understand the requirements and get the work done with right professionals within the defined skills with sustained cost. Our professional team offers a solution that matches with the stages of technology development and timely delivery. Corporations are looking towards the high quality and reduced cost for outsourcing of IT services, be it development, implementation, or remote maintenance, outsourcing be it offshore or nearshore has been accepted as the most preferred method of reducing the total IT cost.
Service management is about managing formulating policies, structuring the processes and supporting procedures. We assist you to manage your clients through our expertise in
1. Infrastructure Support – Delivering the most responsive and high quality supports services to both your internal and external customers. This is where we do service level monitoring, reporting and performance. Our support areas include:
- Entire data centers and disaster recovery sites
- Servers, storage, networks
- Desktops and integrated workplace
- Telecommunications
- Databases
- Messaging and other enterprise level Infrastructure
2. Service Desk– Future InfoTech offers L1, L2 and higher levels of service support. Our support adheres to the Industry standard ITIL (IT Infrastructure Library) and based on SLA’s covering the following areas:
- Infrastructure support
- Application support
- IT operations
3. ITIL Consulting– At Future InfoTech, we deliver higher levels of services and at the same time lowering the costs through our consulting service. We assist you to manage your IT resources and align it with your business strategy and also enable you to:
- Measure the business value of IT investments
- Create an executable IT strategy plan
- Improve IT service delivery quality, speed and reliability
- Increase customer satisfaction and enhance client relationships
